NTG Apps (“we”, “us”, “our”, or “the Company”) is a business orchestration platform developed and operated by NTG Clarity Networks, a technology group with over 30 years of enterprise delivery across the Middle East, Europe, and North America. We provide AI-powered workflow automation, process orchestration, and enterprise application services to organizations across MENA and beyond.
This Privacy Policy applies to:
By using our Service, you confirm that you have read and understood this policy. If you are using our platform on behalf of an organization, your organization’s data processing agreement with us governs the handling of data processed within the platform.
Capitalized terms have the meanings set out below, whether they appear in singular or plural form.
| Term | Definition |
|---|---|
| Company | NTG Apps, a business orchestration platform operated by NTG Clarity Networks. References to “we”, “us”, or “our” in this Policy. |
| Platform | The NTG Apps business orchestration platform, including all modules such as HRMS, ITSM, Employee Hub, and associated APIs and services. |
| Website | The NTG Apps marketing and information website, accessible at ntgapps.com. |
| Service | The Website and/or the Platform, as applicable in context. |
| Personal Data | Any information that relates to an identified or identifiable natural person. |
| Usage Data | Data collected automatically through interaction with the Service (e.g., IP addresses, browser type, pages visited, session duration). |
| Enterprise Client | An organization that has entered into a contract with NTG Apps to use the Platform. |
| Authorized User | An employee, contractor, or representative of an Enterprise Client granted access to the Platform. |
| Data Controller | The entity that determines the purposes and means of processing Personal Data. |
| Data Processor | The entity that processes Personal Data on behalf of a Data Controller. |
| Cookies | Small files stored on your device by a website to remember information about your session and preferences. |
| Affiliate | An entity under common control with NTG Apps, including NTG Clarity Networks and its subsidiaries. |
| You / User | The individual accessing the Service, or the organization on whose behalf the individual acts. |
When you interact with our Website or contact us, we may collect:
When you visit our Website, we automatically collect certain technical data, including:
If you are an Authorized User of the NTG Apps Platform through your employer, we process data necessary to operate the Platform on behalf of your organization. This may include:
Note: For Authorized Users, NTG Apps acts as a Data Processor. Your employer (the Enterprise Client) is the Data Controller and is responsible for the lawful basis for processing your data within the Platform. Please refer to your employer’s privacy notices for more information.
We may receive limited information about you from third parties, such as:
We use cookies and similar tracking technologies on our Website to enhance your experience, understand usage patterns, and support our marketing activities.
Certain pages of our Website and our email communications may use web beacons (also known as pixel tags or clear GIFs). These help us measure email open rates, page visits, and the effectiveness of our content.
You can instruct your browser to refuse all cookies or to alert you when cookies are being sent. However, disabling certain cookies may affect your ability to use parts of our Website. Most browsers allow you to manage cookies through their settings. If you are located in a jurisdiction with cookie consent requirements (such as under GDPR), you will be presented with a cookie consent banner when you first visit our Website.
We do not sell your personal data. We may share your information only in the following circumstances:
We engage trusted third-party service providers to support our operations, including cloud hosting, analytics, CRM, email delivery, and customer support platforms. These providers process data strictly on our behalf and under data processing agreements.
We may share your data with our affiliates within the NTG Clarity Networks group (including entities in Egypt, Saudi Arabia, the UAE, and Canada) for operational and support purposes. All affiliates are required to handle your data in accordance with this Policy.
If you are an Authorized User, your Enterprise Client (your employer) has access to your activity data within the Platform as the Data Controller for that environment.
If the Platform is configured to connect with third-party systems (such as SAP SuccessFactors, Oracle HCM, ServiceNow, or government platforms), data flows to those systems are governed by your Enterprise Client’s configuration and agreements with those providers.
We may disclose your data if required to do so by law or in response to valid requests from public authorities — such as a court, government agency, or regulator — in jurisdictions where we operate.
In the event of a merger, acquisition, asset sale, or restructuring involving NTG Apps or NTG Clarity Networks, your data may be transferred to the acquiring entity. We will provide reasonable advance notice before your data becomes subject to a different privacy policy.
We may share your data for any other purpose with your explicit consent.
Applicability — SaaS hosting only: The data processing activities described in this section apply exclusively to Enterprise Clients who deploy the NTG Apps Platform under our SaaS (cloud-hosted) option, where the Platform runs on infrastructure operated by NTG Apps or its sub-processors.
On-premises hosting: Where an Enterprise Client deploys the Platform on-premises (within the Client’s own infrastructure or private environment), NTG Apps does not gather, access, store, or process any Platform data in the course of normal operation. All data remains under the exclusive control of the Client within their environment, and the provisions in this section regarding NTG Apps acting as Data Processor, Data Processing Agreements, and processing of personal data on behalf of Clients do not apply. Any incidental access (e.g., for contracted support or maintenance) is governed separately by the applicable service agreement.
When Enterprise Clients deploy the NTG Apps Platform under the SaaS hosting option, the Client organization acts as the Data Controller for all personal data of their employees, customers, and other individuals processed through the Platform. NTG Apps acts as the Data Processor, processing that data solely according to the Client’s instructions and contractual agreements.
We enter into Data Processing Agreements with all Enterprise Clients. These DPAs govern the scope, nature, and purpose of processing, technical and organizational security measures, sub-processor usage, data subject rights, and cross-border transfer mechanisms.
Depending on the modules deployed, this may include:
Note for Authorized Users: If you are an employee whose data is processed through the NTG Apps Platform and you wish to exercise your data rights, please contact your employer (the Enterprise Client) as the Data Controller. NTG Apps will support your employer in fulfilling those requests.
Contact and inquiry data is retained for as long as the relationship remains active, plus a reasonable period thereafter (typically up to 3 years), to comply with legal obligations and to address any disputes.
Email subscription data is retained until you unsubscribe or withdraw consent. We will process your unsubscribe request promptly.
Data processed within the Platform on behalf of Enterprise Clients is retained in accordance with the terms of the relevant Data Processing Agreement. Upon contract termination, data is deleted or returned to the Client as agreed.
Aggregated and anonymized usage data may be retained for longer periods for internal analytics and product improvement purposes.
NTG Apps operates across multiple jurisdictions. Your data may be transferred to and processed in countries other than your own. Our key operating locations include Egypt (Cairo), Saudi Arabia (Riyadh), the UAE (Dubai), and Canada (Toronto).
When transferring personal data across borders, we implement appropriate safeguards, which may include:
This Policy is designed to align with the following regulatory frameworks: Saudi Arabia’s Personal Data Protection Law (PDPL), Egypt’s Personal Data Protection Law (Law No. 151 of 2020), the EU General Data Protection Regulation (GDPR), Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA), and the UAE Federal Decree No. 45 of 2021 on Personal Data Protection.
Depending on your location and applicable law, you may have some or all of the following rights regarding your personal data:
To exercise any of these rights, please contact us at support@ntgapps.com. We will respond within the timeframes required by applicable law (typically 30 days). We may need to verify your identity before processing your request.
If you are an Authorized User of the Platform through your employer, please submit your rights requests to your employer directly, as they are the Data Controller for your Platform data.
If you believe your rights have not been respected, you have the right to lodge a complaint with the relevant data protection authority in your jurisdiction.
The security of your personal data is a core priority at NTG Apps. We implement appropriate technical and organizational measures to protect your data against unauthorized access, loss, disclosure, or destruction. Our security practices include:
No method of transmission over the internet or method of electronic storage is 100% secure. While we apply commercially reasonable measures, we cannot guarantee absolute security. In the event of a data breach affecting your rights, we will notify you as required by applicable law.
The NTG Apps Website and Platform are designed for enterprise and business use. We do not knowingly collect personal data from individuals under the age of 18. If we become aware that we have inadvertently collected data from a minor, we will take immediate steps to delete it. If you believe a minor has submitted personal data to us, please contact us at support@ntgapps.com.
Our Website may contain links to third-party websites, tools, or services that are not operated by NTG Apps. If you click on a third-party link, you will be directed to that party’s website. We strongly encourage you to review the privacy policies of any external sites you visit. NTG Apps has no control over, and accepts no responsibility for, the content, privacy practices, or policies of third-party sites or services.
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or the nature of our services. When we make material changes, we will post a prominent notice on our Website and, where required or appropriate, notify you by email. We encourage you to review this Policy periodically. Continued use of our Service following any update constitutes your acknowledgment of the revised Policy.
If you have any questions, concerns, or requests regarding this Privacy Policy or how your data is handled, please contact us:
NTG Apps
NTG Clarity Networks — Cairo · Riyadh · Dubai · Toronto
Email: support@ntgapps.com
Website: ntgapps.com
For Enterprise Clients with an active Data Processing Agreement, please use the dedicated support channel specified in your contract.
